Insight readout · Example Co. stores
Your stores answer most reviews. The next step is the complaints.
Prepared for Example Co. · 13 October 2026
Example data · fictional client
01 / What the data says Example data
50%
of 160 one and two star reviews got a reply in the 12 months to [date].
The other 80 did not. That is where to start.
n=160 one and two star reviews, 12 months to [date] · Source: public Google reviews, read [date] · Example data
02 / Replies by rating Example data
Half of the 160 complaints got no reply.
Five-star
Four-star
Three-star
One and two star
Reviews with a reply, by rating · n=2,000 Google reviews, 12 months to [date] · Source: public Google reviews, read [date] · Example data: Example Co. is fictional
03 / The decision
Which complaints get a reply first, and from whom.
A store manager, the customer team or head office: the rule decides, and someone can change it.
04 / What we build
The use case determines the build.
For complaint replies, these are the parts. The scope names each deliverable and what it depends on.
Records and signals
Decisions and workflow
Measurement and handover
05 / What you own
When the logic is yours, so is the record.
What you own
- Decision logicThe rules or model behind each decision, tested and versioned, with each decision recorded.
- Data recordThe customer or site data each decision uses, with its sources and definitions written down.
- WorkflowThe steps that carry each decision into the tools your team already uses.
- DocumentationRunbooks and training, so your team can run the system and change it as the business changes.
Runs inYour environment · Your cloud · Hosted by NTWRK if needed
Rights and dependencies documented
Renting the part that decides
- Platforms that keep your decision logic
- AI seats that leave nothing behind
- Pilots that stop before production
- Consultants who leave decks
06 / The 30-day proof
One decision, tested in 30 days.
01
The decision
Defined with a baseline and a test, agreed before the proof starts.
02
The proof
A working proof on your data, with its results and known limits.
03
The record
The documented work behind the proof, from decision logic to workflow, handed over.
04
The recommendation
Build, buy, change the process or stop, with what it would take to run.
The proof tests one decision on agreed records. It does not establish production readiness or guarantee a return.
07 / The offer
A 30-day proof on one decision.
One decision, tested on your data against a baseline agreed first. At day 30: a working proof, its results and limits, the documented work and a recommendation to build, buy, change the process or stop.
Pricing is set in the proposal after scoping.
You can stop at day 30. Any production build is agreed separately.
08 / About
A Melbourne consultancy that builds intelligence into the systems your business runs.
With a defined handover for your team.
pending
Wes Fischer
Founder and CEO, NTWRK
+61 3 4427 7768
ABN 59 619 107 336
Start with the decision
Bring the decision worth testing.
Book a callFirst engagement: a 30-day proof on one decision.